Returns Policy
Important Note: Please choose carefully when selecting prints and sizes. We do not offer refunds for change of mind or errors in selection unless you contact us before printing begins. Be sure to check the actual measurements in inches or centimeters. Note that a 'small' square print differs in size from a 'small' rectangle print. Each type of print—Rectangle, Panorama rectangle, Wide rectangle, and Extra Wide Rectangle—has unique measurements even within the same size category.
Copyright Notice: All artwork is copyrighted by LIVIA DIAS. Unauthorized reproduction, including both material/tangible and digital forms, is a violation of international copyright law.
Original Artwork: When purchasing an original artwork, please be aware that the image may be used for prints or other products in the future.
For any inquiries, please email us here.
FAQ:
Can I return an item if I change my mind? No. We do not accept returns for change of mind.
What if I receive the wrong item? Yes, if your order is incorrect, we will send you the correct item and reimburse any return shipping costs for the incorrect item.
What if my item is damaged or faulty? Yes, if your item is damaged or faulty and this was not mentioned in the product description, we will replace or refund your item.
Processing Refunds Approved refunds will be processed back to the account or gift card used for the original purchase. This process takes up to 5 days on our end. Stripe may take up to 10 business days, and your financial institution may take up to 4 days. Therefore, it may take up to 18 business days for the refund to appear in your account.
Shipping Policy
Please note that due to COVID-19, there may be delays with dispatch and postal services. While many orders will still arrive within the expected timeframes, some delays are unpredictable and out of our control. We appreciate your patience and understanding.
Delivery Time
All orders are sent via New Zealand Post.
Prints (Paper, Canvas, Acrylic, Corrugated Iron):
Printing and processing: 2-7 days
Delivery within New Zealand: 7-20 days
Delivery for international orders: Varies by location
Original Paintings:
Processing: 1-5 days
Delivery within New Zealand: 1-2 weeks
Delivery for international orders: Varies by location
During busy periods, it may take the full amount of time quoted.
Order Confirmation and Tracking
Once your order is processed, you will receive a confirmation email.
After dispatch, you will receive another email with a link to track your order.
If you do not receive notifications, please check your spam/junk folder.
What if My Order Doesn’t Arrive After 20 Business Days?
Check your tracking details and contact the postal service for updates.
If the postal service cannot assist, contact us directly.
If tracking details are empty or incorrect, email us for follow-up.
Always check your spam/junk folder for notifications.
Adding Items to Cart
Adding an item to your cart does not reserve it. Limited edition or one-off items may sell out before you complete your purchase.
Pick-Up Options
Some items can be picked up. Check each product’s shipping section for details.
Using pick-up codes on non-applicable items may delay dispatch and incur additional shipping costs.
We will email you when your items are ready for collection. Check your spam/junk folder if you do not receive notifications.
If charged shipping for an item you decide to pick up, we will refund the shipping fee. Refunds may take up to 19 business days to appear in your account.
Returns Policy
Change of Mind:
No returns for change of mind.
Incorrect Orders:
If you receive the wrong item, we will send the correct item and reimburse return shipping costs.
Damaged or Faulty Items:
We will replace or refund items that are damaged or faulty, not described as such.
Processing Refunds
Refunds will be processed back to your original payment method.
Refunds may take up to 19 business days to appear in your account.
International Orders
Shipping:
Yes, we ship overseas.
Duties and Taxes:
Check with your local customs office regarding import duties and taxes.
Livia Dias Studio is not liable for any import duties, taxes, levies, or customs fees.
Please familiarize yourself with your country’s import regulations before placing an order.
