Frequently Asked Questions

Do you ship worldwide?

Yes, we ship to most countries. However we would recommend you to email us as shipping rules can change suddenly. We also recommend enquiring about international shipping cost.

Courier Tracked NZ POST delivery.

Free delivery for original paintings within New Zealand.

For international shipping cost please contact us here and provide us with a shipping address.

International orders may incur import taxes, duties and charges. Livia Dias Studio does not add these to the cost of your order. They are government fees applied by customs on arrival. Please, check the customs and other import duties and taxes for your country.

Shipping Times?

Fine art print orders take up to 14 business days to process and ship. Originals take around 1 - 2 weeks to prepare for shipment. Delivery within New Zealand may take 1 week and overseas from 3-5 weeks, depending on the time of the year.

Can I change something in my order?

You can make changes to your order as long as it hasn’t been processed yet within 24 hours of placing your order. If you have any questions, please contact us here.

Will I get a Certificate of Authenticity?

Original artwork and limited edition prints are the only works that will arrive with a certificate of authenticity.

Where can I find my order confirmation?

Your order confirmation is delivered to your inbox automatically after purchase. If you cannot find it in your inbox, check your spam folder.